Question # 1

Where are the timeframe conditions for sending an SLA breach warning notification defined?

A. SLA definition record
B. Default SLA flow
C. SLA Properties application
D. SLA trigger conditions

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Question # 2

Released in Quebec, what tool enables the creation of templates for Catalog Items?  

A. Template Builder
B. Template Management
C. Catalog Wizard
D. Catalog Builder
E. Catalog Template Library

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Question # 3

Incidents can be created and managed in the workspace, using UI layouts that are tailoredto different personas, processes, and interfaces. Examples include:• Default• Major incidents• Self Service• MobileWhat are these UI layouts called in the Now Platform?

A. Form Layouts
B. Workspaces
C. Forms
D. Form Designs
E. Views 

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Question # 4

Incidents are stored what table? 

A. Incident [incident]
B. Incident [sn_task_incident]
C. Incident [sn_incident]
D. Incident [task_incident] 

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Question # 5

What is an example of a good use case for an Order Guide? 

A. Order a set of Dishes
B. Order a Custom Automobile
C. Order a Technical Consultation
D. Order a Couch
E. Order a case of Laundry Soap

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Question # 6

How is granular read and write access for a specific change model defined? 

A. Setting Advanced Security to true and applying user criteria
B. Configuring ACL's on the Create New landing page
C. Change properties
D. Configuring ACL's on the chge_model table 

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Question # 7

Incidents can be created and managed in the workspace using Ul layouts that are tailoredto different personas, processes. and interfaces Examples include:• Default• Major incidents• Self Service• MobileWhat are these Ul layouts called in the Now Platform?

A. Forms 
B. Form Designs 
C. Form Layouts
D. Views
E. Workspaces

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Question # 8

Your customer complains that when their users click on the Configuration Item magnifierfrom the Incident form, that they are overwhelmed by the volume of CIs to choose from.They want to exclude certain types of CIs from the CI lists on the Incident. Problem andChange forms. What do you recommend to your customer?

A. Add a Show field to the base cmdb table: Check the Show box on those CI records theywant to display; make reference qualifier to display only the CIs with show=true 
B. Use the Principal CI class checkbox, to identify the CI classes that they want visible onthe Incident, Problem, and Change forms Most Voted
C. Create an Access control to hide the unnecessary CIs from the itil users
D. Make a show/hide UI action to show only the desired CIs to the itil users

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Question # 9

Your customer is using the baseline Create Incident Catalog Item and would like to add afew additional input fields. How should you update the catalog item?

A. Edit in Catalog Builder
B. Edit in Item Designer
C. Edit in Catalog Item Designer
D. Edit in Form Designer

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Question # 10

Your customer wants to add a notification to the Change - Emergency - Authorize Flow.What is the first thing you would do to meet this requirement?

A. Create a backup of the baseline Change - Emergency - Authorize Flow, and eat thebaseline flow
B. Unpublish the baseline Change - Emergency -Authorize flow
C. Deactivate the baseline Change - Emergency - Authorize flow
D. Create a copy of the baseline Change - Emergency -Authorize Flow, and then edit thenew copy

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